








Frequently Asked Questions
What material is the mug made of, and where is it produced?
What material is the mug made of, and where is it produced?
Our mug is made from high-quality ceramic and proudly manufactured inthe USA, ensuring exceptional durability and long-lasting use.
Can I personalize the mug with my name or my dog’s name?
Can I personalize the mug with my name or my dog’s name?
Absolutely! Each mug can be customized with names, dates, or even your dog’s name to make it a truly one-of-a-kind gift.
How long does it take to produce and ship my order?
How long does it take to produce and ship my order?
Our production time typically takes 1 - 3 days. After your order is shipped out, the delivery time ranges from 3 - 8 business days, depending on the shipping method you selected.
How can I clean these mug?
How can I clean these mug?
Microwave & dishwasher safe.
Will the mug break during delivery?
Will the mug break during delivery?
No worries – we use triple-layer protective packaging.
✅ If it arrives damaged, we’ll replace it for free.
I have more questions about my order, where can I reach out?
I have more questions about my order, where can I reach out?
If you have any more queries regarding your order or our shipping process, you can reach out to us at support@viperil.co. We'd be happy to help you!
What is your refund policy if I'm not satisfied with the personalized mugs I ordered?
What is your refund policy if I'm not satisfied with the personalized mugs I ordered?
If you're not thrilled with your purchase, we offer a hassle-free refund. We will refund your money, no questions asked. We want you to love your new mugs and are confident about the quality of our product.